Our consultancy service covers all aspects of the insurance claims life cycle from management of specific claims through to operational matters, audit and compliance reviews. The below is indicative of the type of services we provide although please do contact us so we can cater our service for you.

Claim Services

• Major and complex adjusting services
  
  • We have extensive experience in a wide variety of sectors and product types with all levels of complexity and value.
• High profile claims 
  
  • High profile losses has its own challenges. We can ensure matters are handled sympathetically with the right balance of service delivery and cost control whilst placing a heavy emphasis on protecting the brand. We work extensively with all stakeholders to ensure the smooth delivery of outcomes.
• Audits
  
  • We undertake audits of one off claims where there are concerns on the performance of a supplier or a general audit covering all areas of the supply chain including in house claim teams. 
• Complaint cases and dispute resolutions
  
  • Complaints, regardless of the context are never a good thing. We specialise in resolving disputes both before, during or after legal proceedings begin or the involvement of the Financial Ombudsman Service (FOS). We then interrogate the history of the claim to understand lessons to be learnt whilst challenging ‘the process’.

Operational services

• Claims ‘Modernisation’ and end to end process reviews.
  •  We encourage modern ways of working in today’s disruptive industry.  We undertake end to end reviews to help clients take the leap forward in becoming pioneers of the industry.
• Best practice, philosophies and standard guideline reviews.
  •  We review and help develop best practice guidelines for all components of the claims life cycle.
• Supply chain support.
  •  We provide unbiased support for supply chain teams in choosing and vetting suppliers from pre-interview selection through to signing of contracts and fee reviews.
• Supplier/intermediaries support
  •  We partner with suppliers to ensure they comply with insurer requirements and enhance service delivery to maintain supply allocations.

Our ultimate aim is to enhance and protect our clients reputation by ensuring the delivery of a customer focused, sustainable and value added solution.